Where Do Traditional and Pure-Play Retailers Stand in Online Grocery?

Food has been slow to gain momentum in online retail, but brick-and-mortar stores can find success in the space by offering a combination of home delivery and click-and-collect options. Online-only grocers may be best served by implementing “virtual stores” that mimic brick-and-mortar locations and establishing a physical presence to make click-and-collect an option, write Sumit Chandra and Randy Burt of A.T. Kearney. “The players who are able to take this approach and inject innovation that resonates with the customer will be positioned to win the Online Grocery battle,” they write. Supermarket News (free registration)/Industry Voices blog