Congratulations to the 2021 IGA Five Star Retailers in the Carolinas!

Congratulations to the 2021 IGA Five Star Retailers in the Carolinas!

For years, IGA retailers have undergone a series of assessments in order to be awarded the coveted IGA Five Star status. In 2020, IGA had to make adjustments to their assessment criteria: they eliminated graded questions about in-stock levels and refocused on customer service.

“We didn’t want to continue the same assessment – someone running around telling you all the little things that need attention when demand is through the roof wouldn’t be helpful,” IGA CEO John Ross told The Shelby Report.

“Shoppers are coming to our stores more than ever before,” Ross continued. “Many are new shoppers, visiting our stores because other choices aren’t open or because they don’t feel safe traveling to the big box store in the next town. If we want to convert these new shoppers into loyal shoppers once COVID-19 is a memory, we need to make sure we are serving them well.”

The Five Star Award winners were determined from the average of the last three assessments in 2019 and 2020. To qualify for Five Star status:

• The retailer must have been a member of IGA for at least one year (beginning in 2019); and
• The store owner must be the same for all three shops conducted.

Stores excelling in operations, merchandising and service earned high marks, setting a high standard for IGA retailers everywhere.

To find out more about the Five Star Assessment Program click here.

Congratulations to the following IGA retailers in North and South Carolina! For the full list of winners nationwide, click here.