How to deliver a non-stop customer experience
In a recent survey of 6,000 consumers in eight countries, shoppers said integrating in-store, online and mobile is the main thing retailers can do to improve the shopping experience. To be successful, a retail organization must become as connected as…
Seasonal chocolates, beer can rack up c-store sales
Attention to seasonal merchandising at convenience stores could help increase sales, industry executives said. C-stores are "missing the boat on seasonal candy," said Tim Quinn, vice president of trade development at Mars Chocolate North America. "In convenience stores, chocolate sales…
Making the most of the gift that keeps giving
One out of five retailers surveyed by Shop.org this summer said they were investing "significantly" in online gift card purchase and redemption this year. This correlates with shopper enthusiasm for online gift cards and continued improvements in functionality and marketing,…
Independent grocer Carlie C’s expands as grocery titans duel
If ever there was a David among the Goliaths battling it out in the Triangle’s supermarket chain wars, it is Carlie C’s. For decades, the independent grocer has been a mainstay in mostly rural areas of the state. But earlier…
NRF Calls for Immediate End to Government Shutdown – Retailers Tell Washington to ‘Get Back to Work’
WASHINGTON, October 9, 2013 – In a letter to congressional leaders, the National Retail Federation today called upon both Congress and the Administration to end the budget impasse and urged both political parties to immediately pass a funding bill so…
Kroger is selected 2013 Retailer of the Year
Kroger has been named 2013 Retailer of the Year by Progressive Grocer. The award recognizes nearly 10 years of consecutive quarterly growth in same-store sales at the 130-year-old company. Kroger is also honored for community engagement at 2,400 locations nationwide,…
Study: Retailers share swipe fee savings with consumers
A new study by economist Robert Shapiro shows retailers have passed along the majority of the savings -- billions of dollars -- from debit card swipe fee reform to their customers, resulting in increased consumer spending and job creation. But…
Trends in holiday hiring
Large retailers have been in the news recently: Companies such as Macy's, Target, Wal-Mart and Kohl's are hiring tens of thousands of employees for the holidays. But that's only part of the story. Employees already in temporary or part-time retail…